General questions about MacinCloud
MacinCloud is a remote Mac computer rental service that allows you to use a PC, an older Mac, mobile device or a computer with Linux to access an actual Mac through the Internet. You can then develop iPhone/iPad apps and run Mac programs.
In essence, you will run a connection file which we will provide you, and then use your assigned username and password to login and use a Mac. After logging in, you can remotely view and control the Mac screen as if you are sitting in front of the Mac.
You might not have realized the potential value of MacinCloud. Here are some creative ways of using MacinCloud for conventional and unconventional tasks:
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You pay for the system time that is dedicated to you. You can view a list of pricing and plans by signing up for a free web account. We have many time configurations to meet varying needs from occasional users to frequent users. The subscription plans start at $20 per month. We make the service very affordable.
Please sign up a free web account and login to access the Member Area, where you will find the plans and pricing.
Absolutely! We only use authentic Mac computers made by Apple. We do not synthesize the Mac experience. All erver accounts are reside on physical Mac servers.
Yes. All of our Monthly and Weekly plans come with a First Day Trial. Simply subscribe to a Monthly or Weekly plan and get your first day trial to access our BrowserConnect™ (connecting using a web browser) and Remote Desktop Connection Pack.
Please review our Tools and Applications page by clicking HERE
Yes. You will use the Keychain Access App on the remote Mac server to achieve this. The Keychain App is located in the Applications > Utilities folder. You may need to use Dropbox or other free cloud storage solution to sync/upload your key files to the remote Mac server.
Although it is not possible to make the remote Mac server aware of your iOS devices that are connected to your local computer, there is a workaround:
We highly recommend developers to utilize the free service provided by TestFlightApp.com, which allow you to easily provision your iOS device for development and distribute your app to iOS devices for testing.
Please visit TestFlightApp.com for more informations. You will need to sign up for a free developer account on their website to utilize the service.
In additional to the server hard drive space, we allow cloud-based storage program such as Dropbox. You will be able to synchronize and retrieve working files on MacinCloud through such programs.
The performance will mainly depend on your Internet speed and network latency. Regardless of the speed your Internet Service Provider may claim, the effective Internet connection speed for MacinCloud service is the speed between your computer/mobile device and our server.
IMPORTANT: Test your network speed and latency against our UK or US data centers using the following tools to make sure that your network connection meets our system requirements. You will experience slow perceived performance if your network is slower than the recommended speed and latency:
We encourage you to sign up and test the actual performance at your locations.
No. The beauty of our Cloud-based service is that you can use MacinCloud from anywhere in the world.
Even if you are traveling across the continents, as long as you have access to a computer or mobile device that meets the minimum system requirements, you can access your MacinCloud account.
Please Sign Up a free account on this website and start your trial by downloading the MacinCloud Trial Pack that is located under the Member menu. Please make sure to read the "readme.txt" file first. .
No. Each user's account is completely separate from each other. In the Mac environment (as in the Linux environment), each user has exclusive permission to their own files and therefore your files cannot be accessed by others.
Questions and answers regarding issues during the MacinCloud first day trial period (for weekly and monthly subscriptions only)
Our weekly and monthly subscription plans come with a one day trial. You will receive the username and password automatically after you setting up the subscription. You can cancel your subscription through your web account or your Paypal account at any time during the first day if you do not wish to continue using our service.
You will have access to all the standard features MacinCloud has to offer during a trial. We recommend that you access the trial from locations where you will actually use the service in the future so you can test the actual performance. If you have any questions during the trial period, please contact our support team by using our Support Ticket System.
After logging in to your MacinCloud trial account, you may first explore the Applications folder in the Finder (single-click the leftmost icon in the dock) and tryout pre-installed applications.
To quickly learn how to use a Mac, you may visit the following Apple website for video introductions and tutorials:
Please read our Knowledge Base article about this issue by clicking here.
Some international users may experience connection lag due to network latency or low bandwidth. Please make sure you are connecting to the closest server near you by selecting from the correct continent folder in the trial pack. You may also choose from connection files marked with "Low Bandwidth" or "Very Low Bandwidth."
If you have further questions, please contact our support team by using the Contact Us form or submit a trouble ticket.
Here are several common causes:
1. Your computer is behind a firewall. This is common if you are using the service from a corporate office or a school. If your computer is connected to a network that has a firewall, the firewall may be blocking the connection. Please make sure the port 6000 is open in your firewall device. You may also use VPN connection to bypass the firewall, or use the service using a different Internet service.
2. Your network has multiple layers of routers. If your computer is in a complex network that contains multiple layers of routers, please make sure the port 6000 is forwarded to your computer.
If you are still having trouble connecting to our server, please contact us so we may assist you to troubleshoot.
After you signing up a free website account and login, you will have access to the "Knowledge Base" area. You will find more related questions answered there.
You can also contact us directly using our Support Ticket System or the Contact Us form.
New paid users
If you have purchased a subscription plan, you will receive an email with all your access information immediately. Please make sure to check the email account associated with your Paypal account. Please also check your email "spam" folder, since some email providers might miscategorize the new account email as a spam.
For pay-as-you-go plan users, please allow some time for us to set up and activate your account. You will receive an email within several hours.
You can also contact us anytime through the Support Ticket System if you have any questions or concerns.
You can adjust this setting in "System Preferences" on the Mac. Click HERE to view a video tutorial.
You can discontinue your MacinCloud subscription anytime by using the "subscription management link" provided you in the new account email we sent you.
You may also simply send an email to email@example.com and for cancellation. Please make sure to provide us your Mac server name, username and your name.
Your account will be active until the end of your subscription period. After that, your account and all your files will be permanently deleted.
You will be able to use a cloud storage solution such as Dropbox to retrieve all your files before your account is closed.